Responsible Gaming

Introduction

At Royal Reels NZ, we are committed to promoting responsible gaming practices. Online gaming should be enjoyed as entertainment only — never as a way to earn money or solve financial problems. We encourage all our visitors to gamble within their means and to take regular breaks.

Age Verification

Online gambling in New Zealand is available only to individuals who are 18 years of age or older. If you are under 18, you must not access or participate in any gaming activities on this website. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review the following warning signs:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Gambling: Concealing the extent of your gambling from family or friends
• Loss of Control: Gambling longer or with more money than intended
• Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
• Financial Strain: Using money meant for bills, rent, or essentials to gamble
• Mood Changes: Becoming anxious, irritable, or depressed when unable to gamble
• Escalating Amounts: Needing to gamble with increasing amounts to feel the same excitement
• Failed Attempts to Quit: Repeatedly trying and failing to stop or reduce gambling
• Borrowing to Gamble: Taking loans or using credit to fund gambling activities
• Relationship Conflict: Arguments with loved ones about gambling habits

If you recognize any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools

We provide tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Cap the maximum amount you're willing to lose in a given period
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming for a period you choose
• Time-Out: Take a break from gaming for a set duration without closing your account

If you wish to use any of these tools, please contact our customer support team or adjust your account settings.

Support Organizations in New Zealand

If you're struggling with problem gambling, help is available. Please reach out to these trusted organizations:

New Zealand

• Problem Gambling Foundation — Phone: 0800 664 262 (Free call) | www.pgf.nz
• Gambling Helpline — Phone: 0800 654 655 | Available 24/7
• Samaritans NZ — Phone: 1737 (call or text, free) | www.1737.org.nz

International Support

• GamCare (UK) — www.gamcare.org.uk
• GamStop (UK) — www.gamstop.co.uk
• Gambling Help Online (Australia) — www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) — www.responsiblegambling.org
• National Council on Problem Gambling (USA) — www.ncpgambling.org

Call to Action

If you believe you have a problem with gambling, please seek help today. There is no shame in reaching out. The organizations listed above offer confidential support from trained professionals who can help you regain control and improve your wellbeing.

Remember: You are not alone, and help is available.